Refunds, Repairs, Returns & Purchase Policy


AVAILABILITY & ORDERING POLICY:

Please be aware all Goldish items are made to order in New York City and may take up to a week to be prepared for shipment (including the date of order). We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window of 1 to 2 weeks.

 

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time. We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

 

Please note that any Goldish items you see on the official @BEGOLDISH Instagram are available for purchase. If you can’t find something on our website, please contact us at support@begoldish.com

 

REFUNDS, RETURNS & EXCHANGES:

•We offer returns on new items within 7 days of receiving your order - Ship back to 71 Murray St. Ny Ny 10007, with a note included with your order number and personal details. Email us your tracking number. As soon as we receive the returned product we refund the payment. We do not cover shipping cost for returned items.

•We offer store credit on new items within 14 days of receiving your order

•However there are certain exemptions to this, feel free to contact support@begoldish.com to discuss your particular situation. 

 

REPAIRS:

Repair fee is depends on the piece. Send to 71 Murray St. Ny Ny 10007. Please attach a note inside with all your personal details. You can either pick up from our NYC shop or If we need to ship it back its an extra cost, which can very depending on your address. We will call or text you when the piece is ready. Repairs can take up to 2 weeks to complete.

 

SHIPPING, TAXES AND DUTIES:

All shipping rates are calculated through UPS.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

Our goal is to ship the order within 7 days, for rush orders please text our main number (212)233-8690.

Orders placed anytime between Friday 3pm and Sunday will only be processed Monday morning.


×